![]() ![]() From our fulfillment teams side, here's a quick look at what happens. That's why you received an immediate response regarding cancelling and refunding your order. However, this does not include follow-ups, in situations such as yours that require inquiries with our fulfillment team it takes longer. When reaching out to our support team, we do our best to get back to you within the hour, and our standard is within 24 hours. I'll try my best to address your concerns and give you our perspective on the issues you mentioned. We are extremely sorry to hear that such an issue occurred. Before I response to your review, please reach out to our support team about your missing items so we can have a replacement package shipped out as soon as possible. We highly appreciate feedback as it allows us to better serve our wonderful customers. Hi Keona, First off, thank you for taking the time to write such a detailed review. Just a heads up in case anyone is waiting for a response. When the first customer service agent reached out to fulfillment and said they get back to me, they never did but this one when it came to issuing the refund fulfillment is awfully quick about emailing you for that. We will wait the 5-10 business days to see it in the bank if we don’t I’ll be back with another update. Update they responded to my request for a refund so quickly. I think they have bitten off more than they can chew and they care more about non-subscribers because they pay more for that box. ![]() They tried to say that they have Covid restrictions and forgive me for saying this as a small business owner who has an e-commerce shop that ships hundreds of packages a week unless it’s international there are no restrictions. ![]() If you subscribe you’re screwed and they will make you wait the absolute full time and I know this because I have referred other people to get their box and they started having issues as soon as they subscribed. What I’ve noticed is that the boxes come very quickly with your first order or if you don’t subscribe. I had to reach out and see what was going on with my box before they would ship it then when I got it, it was missing half the stuff and then the third box, I just didn’t get not only that, but then they change their processing days to 15 days and after reaching out it’s been two days since they told me they will look into it, and I’ve heard nothing so now I’m requesting a refund it’s been a total of 21 days that they have had my money without sending me what I paid for. The first box I got was great got it in about five days the second box they waited exactly the 10 full days for processing. We hope your weekend only gets better from here :) Please don't hesitate to reach out to us at any time. Again, we apologize for your frustration, it was never our intention to mislead you. Your place in queue might have been the reason why you received your order later than expected. We ship based on when you placed the order and many of our customers have an active subscription where an order is automatically placed right away. Our subscription boxes receive high demand, and we start shipping them in the middle of the month or when we are sold out of that month's boxes. Our support team are available via email, we do our best to get back to each and every question and concerns within 24 hours. But it seems you were unable to provide your info within the time limit imposed by TrustPilot. I requested more information from you in order to locate your order on our system and give a more specific response regarding the situation. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Hi Raven, I'm sorry to hear that you had issues receiving your subscription box. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ![]()
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